Espressotoria Reusable Coffee Pods

We ship to Australia, New Zealand and Worldwide using Australia Post. Dispatches occur on Monday, Wednesday and Friday. All orders made will be processed and shipped the following dispatch day. In the case of a public holiday or Australia Post Office closures falling on a regular dispatch day, orders will be processed and dispatched on the following business day. Orders are delivered on business days only (no deliveries will be made on weekends or public holidays). AUSTRALIA POST SHIPPING INFORMATION Shipping time: You can estimate a delivery time via the AusPost website. Shipping times apply from the date shipped, not from the date of order placed. Deliveries to regional areas may take longer than the estimated times below. We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control, such as late delivery by carrier. Once an order is shipped, it is up to the carrier to deliver the products; we are unable to stop a shipment once it has been shipped. Delivery: A signature is required upon delivery. If no one is available to sign for the parcel, a card will be left at your address notifying you of pick-up arrangements. Please inform us of any special delivery instructions at the checkout. We recommend using a work address (include full business name, receivers name and other relevant details) or P.O. Box for prompt delivery. Liability: At the time of ordering, it is the customers obligation to enter the correct delivery address details. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. In the case of orders returned to us due to incorrect delivery address or unclaimed through the post office, an invoice to cover 100% of the return postage price will be provided to the customer so that we can re-ship the parcel, or alternatively refunded for the product component only. You must arrange redelivery within 30 days of original dispatch. If we do not receive confirmation, a refund will be automatically processed, less a flat $8 administration fee. We will not accept liability for any loss or damage arising from items stolen, lost or damaged during delivery, arising from a late delivery, or after delivery has taken place. In the event that delivery is delayed, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. In the event that the carrier loses the package, we are unable to ship out replacement packages until the carrier confirms that the package is lost. Missing or non delivered parcels need to be reported to us within 30 days within Australia and 60 days internationally. We always do our best to provide products on time to our customers, and we will always endeavour to follow up any missing or lost parcels on your behalf and do everything in our power to rectify the situation.