Returns & Refund Policy

Our 30-Day Satisfaction Guarantee

We want you to enjoy great coffee with your Podstar reusable coffee pods.

We understand there's a little learning involved when switching to refillable capsules, which is why we offer a 30-day satisfaction guarantee on our reusable coffee pods.

You're welcome to try your pods in your compatible coffee machine. If you're not satisfied, contact us at hello@podstar.com.au within 30 days of delivery.

We'll gladly help you get the best results. However, if you're still not happy, you can return your reusable pods for a refund.

For returns under our satisfaction guarantee:

• Reusable pods may have been used but must be thoroughly cleaned before returning.

• Customers are responsible for return postage.

• Please contact us before sending anything back so we can provide return instructions.

• Refunds will be issued to the original payment method once the returned pods have been received.

This voluntary satisfaction guarantee applies to reusable coffee pods. Other products, including coffee, grinders and accessories, may be returned for a change of mind within 30 days of delivery if they are unused, unopened and in their original packaging, with return postage paid by the customer.

This guarantee does not limit your rights under Australian Consumer Law.

Faulty Products

We take pride in the quality of our products and want to resolve any genuine manufacturing faults quickly and fairly.

If you believe your Podstar product is faulty, please contact us at hello@podstar.com.au with your order details and a description of the problem.

Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement or refund.

For confirmed faults, we will reimburse reasonable return postage costs where required by Australian Consumer Law.

Your rights for faulty products are not limited to our 30-day satisfaction guarantee.

Having Trouble With Your Reusable Pods?

Reusable coffee capsules work a little differently from disposable pods. Getting the grind, fill level and tamping right can make a big difference to your coffee.

Before requesting a return, we encourage you to check our Making Coffee Guide and Help Centre for helpful tips.

If you're still having difficulty, email us at hello@podstar.com.au with:

• Your order number

• Your coffee machine model

• The coffee you're using

• Your grinder or grind setting

• A short video showing your coffee preparation process, if possible

We're happy to help you troubleshoot and get the best possible results.

Incorrect Compatibility or Product Misuse

Our reusable capsules are designed for specific coffee machine systems, as outlined in our Find Your Machine Guide.

If you accidentally purchase pods for an incompatible machine, please contact us so we can discuss your return or exchange options.

Damage caused by misuse or use in an incompatible machine is not covered by our voluntary satisfaction guarantee.

These exclusions do not affect any rights you may have under Australian Consumer Law, including where a product has been incorrectly described or represented as compatible.

How to Request a Return

Please email hello@podstar.com.au with:

• Your order number or proof of purchase

• Your name and contact details

• The reason for your return

We'll provide instructions for returning your products.

Please don't send products back without contacting us first.

For products purchased through another retailer or distributor, please contact the original seller for assistance with your consumer guarantee rights.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a repair, replacement or refund if a product fails to meet applicable consumer guarantees. The remedy depends on the nature and seriousness of the problem.

These rights apply independently of our voluntary 30-day satisfaction guarantee and cannot be restricted by a store returns policy.

If you have any questions, please contact hello@podstar.com.au. We're here to help.