Refund policy

Returns & Faulty Products

If you’re having difficulty with your Pod Star capsule, please refer to our Barista Guide and FAQ. Some skill is required when using refillable capsules.

If you believe a Pod Star product you purchased is faulty, please contact us at hello@podstar.com.au within 30 days of purchase.

We accept returns for items with a verified manufacturing fault. In such cases, we will replace the item and recycle the faulty stainless steel part.

To request a return, please provide:
– Your reason for return
– A copy of your receipt
– Your name, address, phone number, and email

If the item was purchased from a distributor, it must be returned to us directly with proof of purchase.

Once assessed and approved, a replacement will be sent within one week (subject to stock availability). If the item is found not to have a manufacturing fault, you may be responsible for redelivery costs.

Important Notes

• We do not offer refunds for used capsules due to change of mind, in line with Australian Consumer Law.
• We cannot provide a refund for capsules used in machines not listed on our Compatibility Guide.
• Damage caused by misuse is not covered under our return policy.

Your rights under the Australian Consumer Law are unaffected by this policy.

If you're still having trouble after reading our guides, email a short video of your coffee-making process to hello@podstar.com.au, along with:
– Your order number
– Coffee type
– Grinder or grind setting

We're here to help.