Shipping & Delivery

At Podstar, we ship throughout Australia, New Zealand and worldwide using Australia Post.

Dispatch Times

Orders are dispatched every Monday, Wednesday and Friday.

All orders are processed and shipped on the next scheduled dispatch day after they are placed.

If a dispatch day falls on a public holiday or Australia Post closure, orders will be dispatched on the next available business day.

Shipping Costs

Shipping costs are calculated at checkout using live Australia Post rates, based on your delivery address, order details and selected shipping service.

Delivery Times

Delivery times vary depending on your location and the Australia Post service selected.

You can estimate delivery times using the Australia Post website.

Please note:

• Estimated delivery times begin from the date of dispatch, not the date your order is placed.

• Regional and remote deliveries may take longer.

• Australia Post delivery estimates are not guaranteed.

• Deliveries generally occur on business days, excluding public holidays.

Delivery Instructions

Please ensure your delivery address is complete and accurate when placing your order.

Most orders are shipped with signature on delivery for security. If no one is available to receive your parcel, Australia Post may arrange collection from a nearby Post Office.

If you have special delivery instructions, please include them at checkout.

Incorrect Addresses and Unclaimed Parcels

Customers are responsible for providing accurate delivery information.

If an order is returned to us because of an incorrect address or failure to collect the parcel, additional postage charges may apply before we can resend it.

Alternatively, we can arrange a refund for the returned products, less applicable shipping costs where permitted by Australian Consumer Law.

Please contact us within 30 days of the original dispatch date to arrange redelivery.

Missing or Delayed Deliveries

If your parcel is delayed, missing or damaged during transit, please contact us so we can investigate with Australia Post.

We ask that missing parcels be reported within:

• 30 days of dispatch for Australian orders.

• 60 days of dispatch for international orders.

We will assist with tracking and investigating delivery issues and work towards an appropriate resolution.

Delivery delays caused by Australia Post or circumstances beyond our reasonable control may occasionally occur.

Australian Consumer Law

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.